Applicability

Applicability

By using Bellizzi website https://belizzi.com ("Website") and/or initiating a request for the purchase of products on the Website, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on the Website.

Please note that we may, from time to time, change the terms of the policy that govern your terms of cancellation, return or refund of an order for products bought on the Website. Every time you wish to use the Website, please check the policy to ensure you understand the terms and conditions that apply at that time.

At Bellizzi, we value our customers and strive to ensure a seamless shopping experience. However, due to the nature of e-commerce and third-party courier services, errors or damages may occasionally occur. To help us address and resolve issues efficiently, an unboxing video is mandatory for all complaints or claims. You have to raise it within 48 hrs from the date of delivery.

Guidelines for Creating an Unboxing Video

Before Receiving the Package

  • Inspect the Package: Before accepting the package, check for signs of tampering or damage.
  • If the package appears tampered or damaged:
    • Take a photo of the package.
    • Reject the delivery and notify us by Whatsapp or Call (+91.........) or email contact@bellizzi.com by sharing the photo of the package along with your order ID.
    • The request should be received within 48 hrs from the date of delivery.

Steps for Recording the Unboxing Video

  • Prepare the Environment: Ensure the area is well-lit for clear visibility. Position the camera on a stable surface to capture the entire package in frame.
  • Start with the Shipping Label: Clearly display the shipping label on camera. Ensure the tracking number, address, and product details are legible.
  • Show the Package from All Sides: Record all sides of the package to show it is sealed and untampered.
  • Open the Package on Camera: Record the process of breaking the seal and opening the package. Ensure the video is recorded continuously without cuts.
  • Inspect and Show the Contents: Lay out all items in the box and show them clearly. Check that the products match your order and are in good condition.
  • In Case of Issues:
    • For Damaged Products: Show a close-up of the damaged area clearly on camera.
    • For Missing Products: Record all received items to confirm what’s missing.
    • For Wrong Products: Show the wrong item along with the shipping label for context.
  • Stop Recording: If everything is correct, end the video and enjoy your skincare products.